Why Inspecting Your 3rd Party Cremation Provider Will Help You Stay Out Of a Court Of Law
Inspecting your 3rd Party Provider is not only important, it is imperative, and let me tell you why. Let’s say you handled the requests of a family that has chosen cremation and you did everything exactly by the book. You deliver the decedent to the crematory and you are informed they cannot do the cremation for another day or two. Instead of taking the decedent back to the funeral home you leave them at the crematory.
The family calls looking for the cremated remains and you inform them the crematory was busy and the cremation would take place in another day or two. Upon completion of the cremation you receive the urn from the crematory and call the family to inform them the urn is at your funeral home. When the family arrives, the urn is not the same one they selected.The family becomes upset and demands to know why the cremation took so long and why they received the wrong urn. After spending a few hours (or longer) trying to figure out what happened, you return the cremated remains to the family in the right urn. As time passes, the family begins to question if they have the right cremated remains.
The family consults an attorney and a lawsuit is now filed naming the crematory…your 3rd Party Provider… and you…the funeral home as defendants.
