How Great Customer Service Gives You An Advantage
“What is Customer Service?” By breaking down the words “customer” and “service,” we refer to Webster for the official definition. Webster defines the words as follows:
Customer: One that purchases a commodity or service. An individual usually having some specified distinctive trait.
Service: The occupation or function of serving. The work that is performed by one that serves.
I think Webster makes this sound a little confusing. Perhaps that is why there is such poor customer service in the world today – very few actually understand what customer service really is, or means. So, let me clear it up for you in simple terms and give you my definition of customer service:
Customer: The one who is paying your salary.
Service: Taking care of.
By my definition then, customer service is “taking care of the one who is paying your salary.” It’s just that simple.
Regardless of what business you are in, customer service is always defined the same way. However, some of the behaviors that are used to “take care of the one who is paying your salary” may be different.
